RETURN POLICY

FBYMM accepts returns for a refund or an exchange if you are not completely satisfied with your order. This excludes items that were discounted (below retail price) or specially requested items.

Shoes and other accessories must be returned along with their original boxes, tags and packaging, which must not be damaged and/or altered or used as the external parcel for the shipment.

· Please do not remove the security seal until you are happy with your order. The security tag must be fully intact when you return your item to entitle you to an exchange or refund.

· We reserve the right to consider the condition of any product that you wish to return and make deductions if there are indications that the product, its tags, security devices or seals have been used, removed, broken or tampered with.

· You have a legal obligation to take reasonable care of the product(s) while they are in your possession. Where you have failed to take reasonable care of the goods, we reserve the right to claim financial compensation or to refuse a refund and return the goods to you at your own costs.

· We are unable to accept returns of products that have been sourced specially for you as part of our FBYMM private shopping service. This is made aware to you before payment capture and will be relayed to you in writing. We take your reply in writing as confirmation that you understand and accept our terms and conditions. If you have any questions or concerns in regard to sizing or condition of any of the items listed on FBYMM, please contact us for more information.

 Please clearly state on the invoice/returns note the reason for return and whether

you require a refund or exchange.

  • Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any product that you wish to return and make any deductions if there are any indications that the product, it tags, security devices or seals have been used, removed broken or tampered with. The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.
  • Shoes and other accessories must be returned with their original boxes, tags and packaging, which must not be damaged and/or altered or used as the external parcel for the shipment.
  • You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation. We may have a right of action against you for compensation.
  • -We are unable to accept special orders that have been sourced specially for you as part of our FBYMM private shopping service. This will be made aware to you before payment capture and will be relayed to you in writing, upon reply from yourself we will accept this as confirmation that you understand this in writing and that you accept our terms and conditions.
    Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own costs.
    If you have any questions or concerns in regards to sizing or condition on any of the items listed on FBYMM please contact us for more information.

 

How it works

1.Order

You can place your order by using our order form here. Fill in all your details, including the unique FBYMM serial number associated with your desired product.a.

2.Check

FBYMM will check availability and / or available sizes and will get back to you a.s.a.p. to confirm your order.

3.Pay

FBYMM sends you a payment link. After the payment is fulfilled, your order will be processed.

4. Ship or pick up

Your order will be shipped to you a.s.a.p. with standard or express delivery, depending on what you chose. If you want to, you can pick up your order at FBYMM HQ.pariatur venena.