Frequently asked questions.

1. Order

You can place your order by using our order form here. Fill in all your details, including the unique FBYMM serial number associated with your desired product.

2. Check

FBYMM will check availability and / or available sizes and will get back to you a.s.a.p. to confirm your order.

3. Pay

FBYMM sends you a payment link. After the payment is fulfilled, your order will be processed.

4. Ship or pick up

Your order will be shipped to you a.s.a.p. with standard or express delivery, depending on what you chose. If you want to, you can pick up your order at FBYMM HQ.

All sizes of all products are displayed on the website and Instagram. If a particular product is sold out, it is not possible to order this item again. However, it is possible that we re-order a size range of a product during the season (prices could be different).

You will receive a confirmation mail as soon as your order has been received. After your order has been received, we will send a mail with the tracking number.

Would you like to receive more pictures of the particular product? Don’t hesitate to contact the WhatsApp personal shopping service +31 (0)6 48 48 35 52 or email customerservice@fbymm.com. We can also be reached via Instagram and Facebook.

As a registered personal shopping company at the Dutch chamber of commerce, we can guarantee that every item we sell is 100% authentic and checked by our experts.

When your order has been reviewed and approved, a payment link or invoice will be sent to you (depending on what payment method fits your needs). As an international company we accept multiple payment methods:

  • International banktransfer
  • iDeal
  • PayPal (credit card)
  • Bankcontact
  • Western Union

Orders can also be picked up by the client (after the order confirmation). We are constantly searching for new payment methods to satisfy the customers all over the world.

FBYMM ships worldwide using PostNL, Bpost, DHL parcel and DHL Expres. These are the prices for standard shipping with track & trace including insurance:

  • The standard shipping fee within the Netherlands is € 8,70.
  • The shipping fee within the European Union is € 20,- (packages till 5 kg).
  • The shipment fee outside the European Union is € 30,-.

We also offer express delivery. Depending on where you live and how fast you need your order to be delivered, we can quote you a shipping fee during the order process.

Yes. All orders include 21% VAT (value added tax).

All orders are subject to import fees. Payment of these import fees is the sole responsibility of the client. As per International Laws regulating Commerce and Trade of imports and exports all FBYMM orders are shipped out of the Netherlands with an official invoice declaring the exact total of merchandise purchased in EURO.

Please make sure you read our returns policy before ordering at FBYMM.

Prices and final invoices are in Euro. Orders that have been sent to customers outside the European Union make sure you pay the invoice in Euro.

Please contact FBYMM for more information or other questions customerservice@fbymm.com

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